Privacy policy.
How we handle your information.

1. Introduction

Avoma Group (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the Eswatini Data Protection Act, 2022 (“the Act”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or communications.

2. Controller Contact Information

Avoma Group
Physical Address: Plot 2203 Sidwashini Industrial Site Mbabane – eSwatini
Email: avoma@avomagroup.com
Data Protection Officer (DPO) Contact: avoma@avomagroup.com

3. Personal Data We Collect

We may collect personal information that you provide directly, including but not limited to:

• Name, email address, phone number

• Job title, company name

• Information submitted through contact forms
  We may also collect technical data such as:

• IP address, browser type, device type

• Website usage data collected through cookies and analytics tools.

4. Purposes and Legal Basis for Processing

We collect and process personal data only where there is a lawful basis under the Act, including:

• To respond to your inquiries and provide services you request;

• To communicate updates, news, or marketing where you have consented or where we have a legitimate interest;

• To comply with legal obligations and regulatory requirements;

• To improve our website and services.

We will not retain personal data longer than necessary for the purpose for which it was collected.

5. Use of Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyse site usage, and support marketing efforts. You may modify your browser settings to decline cookies, but this may affect website functionality.

You can review or withdraw optional cookie choices at any time using the button below.

Change cookie choices

6. Data Sharing and Third Parties

We do not sell your personal information. Personal data may be shared with:

• Service providers or business partners who assist us with website hosting, analytics, or other services;

• Government authorities or law enforcement, if required by law or to protect legal rights;

• Any other third party only with your consent or as permitted by applicable law.

When transferring data outside Eswatini, we ensure adequate safeguards are in place in accordance with the Act.

7. Data Security and Retention

We implement technical and organizational measures to protect personal data against unauthorized access, loss, alteration, and unlawful disclosure. We limit access to personal data to personnel who require it to perform their job functions.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Data Subject Rights

Under the Act, you have rights relating to your personal data, including:

• The right to be informed about data processing;

• The right to access personal data we hold about you;

• The right to correct or update inaccurate data;

• The right to request deletion or restriction of processing where applicable;

• The right to object to processing for direct marketing;

• The right to withdraw consent where processing is based on consent;

• The right to lodge a complaint with the Eswatini Data Protection Authority.

Requests to exercise these rights can be sent to our DPO at the contact details above.

9. Data Breaches

In the event of a data breach that may pose a risk to your privacy, we will notify you and the Eswatini Data Protection Authority (EDPA) as required by the Act and take appropriate remedial steps.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the revised policy on our website with a new “Last updated” date.

11. Contact Us

For questions or concerns about this policy, your personal data, or how your information is used, contact:
Email: avoma@avomagroup.com
Phone: +268 2422 1804 | +268 2422 1323